Showcase site: registration, sign-in, payments, SMS and contact form submissions are not enabled. No accounts, purchases or SMS subscriptions can be created here. Public guides and policies remain available. Contact: [email protected]

Explore / Six topics

Explore topics

Browse six consumer protection topics and the official sources behind each guide.

6 of 6 topics
01 / Account alertsRead related guide

Unexpected Account Alerts

Check urgent account warnings without trusting the link or number in the message.

Questions to consider

  • Who actually sent the notice?
  • Can the account be checked directly?
  • What changed?

Source types to review

  • FTC phishing guidance
  • Verified account channels
02 / Delivery textsRead related guide

Delivery Text Scams

Verify a shipment and recognize a fake redelivery link or payment request.

Questions to consider

  • Is there a matching order?
  • What does the carrier site show?
  • Was information entered?

Source types to review

  • FTC spam-text guidance
  • Retailer order records
03 / Marketplace buyingRead related guide

Marketplace Purchase Safety

Review sellers, listings, payment routes and dispute options before buying.

Questions to consider

  • What protection applies?
  • Is the seller credible?
  • Why move payment off-platform?

Source types to review

  • FTC shopping guidance
  • Marketplace policies
04 / Identity theftRead related guide

Identity Theft First Steps

Document suspicious activity and use official tools to plan recovery.

Questions to consider

  • Which records are affected?
  • Who needs to be contacted?
  • Would a freeze help?

Source types to review

  • IdentityTheft.gov
  • FTC credit guidance
05 / Recovery offersRead related guide

Refund and Recovery Scams

Recognize promises to recover losses in exchange for fees or sensitive information.

Questions to consider

  • Who initiated contact?
  • Are fees demanded first?
  • Which provider handled payment?

Source types to review

  • FTC recovery-scam guidance
  • Payment-provider processes
06 / Account securityRead related guide

Hacked Account Recovery

Use official recovery routes and secure related accounts after unauthorized access.

Questions to consider

  • Can you still sign in?
  • Were settings changed?
  • Were contacts messaged?

Source types to review

  • FTC account-recovery guidance
  • Official platform help
Publishing standard

What a release needs.

A research record identifies its source, permitted use, dataset date, update history, editor and the limits of the material.

How we work →