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SMS Terms & Conditions
Informational text alerts from NOVANESTFS, operated by NovaNestFS LLC.
Last updated: October 16, 2026
These SMS Terms & Conditions ("SMS Terms") apply to the NOVANESTFS text messaging program operated by NovaNestFS LLC ("NOVANESTFS," "we," "us," or "our"). By enrolling and confirming your mobile number, you agree to these SMS Terms. These terms supplement our Terms of Service and Privacy Policy.
1. Program description
NOVANESTFS SMS alerts provide recurring informational messages about consumer protection guides and the fraud-awareness topics you select. Messages may announce a new or updated guide, point to relevant research information or provide a requested link to content on NOVANESTFS. The program does not investigate incidents, recover money or provide individualized financial or legal advice.
2. Enrollment and consent
You may request enrollment through the NOVANESTFS SMS opt-in page by entering a valid United States mobile number, selecting at least one topic and checking the separate SMS consent box. The consent box is not preselected. SMS consent is optional and is not a condition of purchase, account creation or membership.
When the program is active, we may send a confirmation message asking you to reply YES. Your alerts are not activated until that confirmation is received. The consent record may include the mobile number, selected topics, consent language and version, submission source, timestamps and confirmation or opt-out status.
3. Message content
Messages are limited to the informational topics selected during enrollment, such as account alerts, delivery scams, marketplace safety, identity theft, recovery scams or account security. A content request or reply keyword does not create new marketing consent or expand the topics you selected.
NOVANESTFS will not ask you by text to provide a password, full payment card number, security code or Social Security number. Do not send sensitive financial or identity information by SMS.
4. Message frequency and charges
Message frequency varies based on the topics selected and the availability of relevant content. Message and data rates may apply according to your mobile carrier and service plan. NOVANESTFS does not charge a separate fee for the SMS program, but carrier charges remain your responsibility.
5. Opting out
You may opt out at any time by replying STOP to a NOVANESTFS message. We also recognize UNSUBSCRIBE, END, QUIT and HALT. After a valid opt-out request, we will record the suppression request, stop further alerts to that number and send a confirmation message. You may still receive messages that were already in transit.
To enroll again later, return to the SMS opt-in page and complete a new consent and confirmation process.
6. Help and support
Reply HELP for program assistance. You may also use our [email protected]. Include enough information for us to identify the issue, but do not email or text passwords, full payment card numbers or government identification numbers.
7. Delivery and carrier responsibility
Message delivery depends on your device, carrier, network availability and other factors outside NOVANESTFS's control. Delivery may be delayed, duplicated or unavailable. Mobile carriers are not liable for delayed or undelivered messages. Not all devices or carriers support every messaging feature.
8. Mobile number responsibility
You represent that you are the subscriber or customary user of the mobile number provided and are authorized to consent to messages at that number. If you change, transfer or deactivate the number, opt out before the change or contact us promptly so the consent record can be reviewed.
9. Privacy and mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Our SMS service provider may process mobile information solely on our behalf to deliver requested messages, process replies and maintain delivery or compliance records. It is not permitted to use that information for its own marketing.
Additional information about collection, retention, security and privacy requests appears in our Privacy Policy.
10. Program changes or termination
We may update, suspend or discontinue the SMS program when reasonably necessary for operational, security, legal or carrier-compliance reasons. We may also stop messages associated with misuse, an invalid number or a withdrawn consent. Material changes to these SMS Terms will be posted on this page with a revised "Last updated" date.
11. Contact
Questions about the SMS program may be sent to:
NovaNestFS LLC
NOVANESTFS
New York, United States
Contact: [email protected]